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Privacy Policy

We would like to take this opportunity to assure you that we are 100% committed to protecting your privacy and security.

Your Personal Information that we may collect

In order to process your enquiry and to provide you with the best possible level of service, we may need to collect some necessary information about you, your name, company name, telephone number and e-mail address. This will only happen when you complete the enquiry form.

However, we only use the information we collect about you in accordance with the General Data Protection Regulation.

Your Data

In order to communicate with you and to provide our products and services and related support, it is necessary for Windscreen Assist Ltd to process your personal data. In such cases, the data controller for this data for EU residents is Windscreen Assist, with its registered office at 1 Renville Cottages, Bridge, Canterbury CT45AB.  All questions or requests regarding the processing of data may be addressed to: 1 Renville Cottages, Bridge, Canterbury, CT45AB.

Collection of Your Personal Information

We collect information from you when you complete our web site contact form or from a telephone conversation regarding a quote you have requested.

Your data is stored on secure servers based in the UK.

Use of Your Personal Information

Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified below:

Your information is used to process business transactions such as accounting and will be held for two years.

Processing Your Data and Your Consent

We will process your data for the purpose of our contract with you. In other cases, we will request your consent for the processing of the personal data you may submit. If you need to inform us of any personal information of another person (i.e. business partner, co-director, employee etc) you must obtain that person’s consent to both the disclosure and the processing of their personal information in accordance with this policy.

Your refusal to provide personal data to us for our service may stop us from processing your order for our service.

If windscreen Assist believes or becomes aware that its processing of the Data is likely to result in a high risk to the data protection rights and freedoms of data subjects, it shall inform the Client as soon as possible and provide the Client with all such reasonable assistance at the Client’s cost as the Client may reasonably require, in order to conduct a data protection impact assessment.


Use of application logs

Our web site servers automatically record information Application Log Data created by your use of our service. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to improve our services. Except where stated in Data Retention, we will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months.


Sharing of Your Information and Transfers of Your Data

We do not sell or trade your personal information to outside parties.

We may transfer your personal data to trusted third parties. In circumstances where data is shared with such third parties, they are required to agree to confidentiality terms. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing Windscreen Assist Ltd customer data.

We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety. It is our policy to notify customers of requests for their data from law enforcement agencies unless we are prohibited from doing so by statute or court order.

Law enforcement officials who believe that notification would endanger an investigation should obtain an appropriate court order or other process that specifically precludes member notification.

Data Retention

The personal information Windscreen Assist collects is retained for no longer than necessary and for a period specifically required by law or regulation that Windscreen Assist Ltd is obligated to follow.

Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our performance of contractual obligations.

After the retention period is over Windscreen Assist Ltd securely disposes or removes your personal information in order to prevent loss, theft, misuse, or unofficial access.

Opting out; withdrawing your consent

If Windscreen Assist Ltd is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at the address shown below.


Access to your personal data

You have the right to access and modify your personal data stored by Windscreen Assist Ltd - You can do this at any time by writing to us at the registered office below.

If any of the information we hold is inaccurate, we will delete or correct it immediately. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you. We will, where possible, provide the information you require within 30 days of the request.

You have the right to receive the personal information that you have provided to us, in a commonly used and machine-readable format and you have the right to pass that information to another controller and to have it transmitted directly, where technically feasible.

If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to cancel any appointments that you have made with Windscreen Assist.


Your data rights

In compliance with the rules on privacy, you have the following rights established by law:

We only use your data to supply you with a quote.

You have the right to review your personal data that Windscreen Assist Ltd holds and check it for accuracy.

You have the right to correct data in the case that errors may be found in our records.

You have the right to request that any of your personal data be erased, i.e. the right to be forgotten.

You have the right to obtain and re-use use your personal data for your own purposes.

You have the right to request that Windscreen Assist Ltd will restrict the processing of your personal data under certain circumstances.

You have the right to object to our processing of your personal data.

How we protect your information

We have in place a variety of security measures to maintain the safety of your personal information when you submit a website enquiry. All supplied sensitive/credit information is transmitted in an encrypted format via Secure Socket Layer (SSL).

After a transaction, your transaction-related information will be kept on file to meet audit requirements.

Windscreen Assist Ltd uses Pay Pal to process all credit/debit card payments.


Data Breach Policy

The GDPR introduces a duty on all organisations to report certain types of personal data breach to the relevant supervisory authority.  All applicable breaches will be reported within 72 hours of becoming aware of the breach to the ICO. We may also report a breach online if we are still investigating and will be able to provide more information at a later date. This is only where the breach is likely to result in a risk to people’s rights and freedoms.

Where there is no risk to people’s rights and freedoms the breach does not need to be reported.

Upon becoming aware of a security incident, Windscreen Assist Ltd will inform the Client without undue delay and shall provide all such timely information and cooperation as the Client may reasonably require in order for the Client to fulfil its data breach reporting obligations under (and in accordance with the timescales required by) Applicable Data Protection Law. Windscreen Assist Ltd shall take all measures and actions as are technically practicable given the nature of the Services and within its control to remedy or mitigate the effects of the Security Incident and shall keep the Client up-to-date about all developments in connection with the security incident.


Our Client's Data

The Client (the controller) appoints Windscreen Assist Ltd as the processor to process the Data.  If we as a processor engage another processor for carrying out specific processing activities on behalf of the controller, the same data protection obligations will apply.

As a processor we shall not engage another processor (except those required to fulfil our business service) without prior specific or general written authorisation of the controller. In the case of general written authorisation, we shall inform the controller of any intended changes concerning the addition or replacement of other processors, giving the controller the opportunity to object to such changes.

We will only process the personal data on documented instructions from the controller. We will assist the controller by appropriate technical means for the fulfilment of the controller’s obligation to respond to requests for exercising the data subject’s rights. At the request of the controller, we will delete or return all the personal data to the controller after the end of the provision of services relating to processing.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and where necessary we will notify you by e-mail.

Contact Us

If you have any questions regarding our Windscreen Assist privacy policy, please contact us at:

Renville Bungalow, Bridge, Canterbury, CT45AB - 0800 612 7762


Windscreen Assist Terms

We do not store credit card details nor do we share financial details with any other 3rd parties.

The customer will receive our goods and service once the customer has arranged a time and date that is convenient for us both.

The customer makes payment in full when the goods and service have been received and the customer is happy.

If the goods have to be sourced from another supplier then we will ask the customer for 50% payment, the remaining 50% will be paid once the goods and service have been received by the customer.

Cancellation of an appointment is free of charge.

Refund is given once an inspection has been carried out on the received goods, a refund can take up to seven days for the customer to receive.


We do not endorse 'spam' mail - we know how annoying this is!

Cookies Statement

Our websites use cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you in anonymous form from other users of our websites and helps us to provide you with a good experience when you browse our websites. The cookies we use are either 'analytical' cookies, which allow us to recognise and count the number of visitors and to see how visitors move around the sites when they are using them, or functionally necessary for the sites to operate. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

Some cookies are essential to ensure this website works for you in the best possible way. You may delete and block all cookies from the sites, by activating the setting on your browser that allows you to refuse the setting of all or some cookies, but you may not be able to access all or parts of our site.

Read more about individual cookies we may use and how to recognise them below.

System cookiePHPSESSThis cookie is set by our website's back-end system, upon arrival at our website. It is not used by us for any purpose. This cookie is deleted when a user closes their browser.
Site cookie acceptancecc_cookie_accept
These cookies are used in order to manage the cookie usage bar on the site.
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

For more information on our emergency car side glass and window replacement, windscreen stone chip repairs or our car windscreen replacement or repair services in South East London and throughout the city, Surrey, Kent, East Sussex, Medway and Essex contact us at Windscreen Assist today

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